Senior Manager, Risk & Customer Operations - Bali, Indonesia (Onsite)

Genpact · 📍 Canggu, Bali · Diposting 2026-10-09
FULL_TIME⭐ TERVERIFIKASI
IDR 25000000 - 35000000
We are seeking a highly experienced Senior Manager to join our team in Canggu, Bali. This role offers a unique opportunity to work in a dynamic and innovative environment while contributing to the success of our risk and customer operations. The ideal candidate will have a strong background in risk management and customer operations, with a proven track record of delivering results. This position is based in Bali, Indonesia, and requires onsite presence.

📋 Tanggung Jawab Pekerjaan

Oversee and manage risk and customer operations to ensure compliance with regulatory requirements and internal policies.,Develop and implement risk management strategies to mitigate potential risks and ensure business continuity.,Lead and mentor a team of professionals to drive operational excellence and customer satisfaction.,Analyze customer data and trends to identify opportunities for improvement and innovation.,Collaborate with cross-functional teams to drive strategic initiatives and achieve business objectives.,Ensure adherence to industry best practices and regulatory standards in risk and customer operations.,Monitor and report on key performance indicators (KPIs) to provide insights for decision-making.,Foster a culture of continuous learning and professional development within the team.

🎓 Kualifikasi & Syarat

Bachelor's degree in Business Administration, Finance, or a related field.,Minimum of 10 years of experience in risk management and customer operations.,Proven track record of leading and managing teams in a complex and dynamic environment.,Strong understanding of regulatory requirements and industry best practices in risk and customer operations.,Excellent analytical and problem-solving skills with the ability to make data-driven decisions.,Proficient in English, both written and spoken.,Ability to travel domestically and internationally as required.,Strong leadership and communication skills with the ability to influence and inspire others.

🛠️ Keahlian

Risk managementCustomer operationsTeam leadershipData analysisRegulatory complianceStrategic planningPerformance monitoringContinuous improvement
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