IT Helpdesk Level 1 Support (Mandarin Speaker) - TOMORO Coffee

Join TOMORO Coffee as an IT Helpdesk Level 1 Support Specialist with Mandarin language proficiency and play a pivotal role in ensuring seamless technology operations for our dynamic team. As a fast-growing company in the F&B industry, we rely on robust IT infrastructure to support our daily operations. Our Jakarta Utara office is buzzing with energy, and we need someone who can troubleshoot, assist, and communicate effectively to keep our systems running smoothly.

In this role, you'll be the first point of contact for our team members when it comes to IT issues, providing immediate support and solutions. You'll work closely with our IT team to resolve technical problems, manage user accounts, and ensure our systems are secure and up-to-date. With your Mandarin skills, you'll also facilitate communication between our Indonesian and Chinese-speaking staff, bridging any language barriers.

📋 Tanggung Jawab Pekerjaan

• Provide Level 1 IT support to employees, addressing hardware, software, and network issues promptly and efficiently.
• Assist in the installation, configuration, and troubleshooting of computer systems, applications, and peripherals.
• Manage user accounts and access permissions, ensuring security and compliance with company policies.
• Document and track IT incidents, providing detailed reports to the IT team for further resolution.
• Facilitate communication between Indonesian and Chinese-speaking staff using Mandarin, ensuring clear and effective interaction.
• Collaborate with the IT team to implement and maintain IT policies, procedures, and best practices.
• Stay updated with the latest IT trends, technologies, and industry best practices to provide informed support.
• Ensure the availability and reliability of IT systems, minimizing downtime and disruptions.

🎓 Kualifikasi & Syarat

• Minimum of 2 years of experience in IT Helpdesk or similar roles.
• Proficient in Mandarin language, both spoken and written.
• Strong understanding of computer hardware, software, and networking concepts.
• Familiarity with IT support tools such as ServiceNow, Jira, or similar ticketing systems.
• Basic knowledge of Microsoft Office Suite and common productivity tools.
• Ability to work well under pressure and meet tight deadlines.
• Excellent communication and interpersonal skills, with the ability to work effectively in a team environment.
• Strong problem-solving skills and a customer-focused approach to support.

🛠️ Keahlian

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