Customer Service Officer - Premium Global Brand

Join Best World International as a Customer Service Officer in the vibrant heart of Bali! This is your opportunity to become part of a dynamic, globally recognized team dedicated to delivering exceptional customer experiences. Based in Kuta, Badung, you'll be at the center of Bali's thriving tourism industry, helping guests from around the world have unforgettable experiences.

As a Customer Service Officer, you'll be the voice of our brand, ensuring every interaction leaves a lasting positive impression. You'll handle inquiries, resolve issues, and provide top-notch support, all while representing our premium global brand with professionalism and enthusiasm.

This role offers more than just a job; it's a chance to grow within a supportive and innovative environment. With competitive benefits and opportunities for career advancement, you'll be part of a team that values your contributions and helps you reach your full potential.

📋 Tanggung Jawab Pekerjaan

• Handle incoming customer inquiries via phone, email, and live chat, providing prompt and accurate responses.
• Resolve customer complaints and issues, ensuring customer satisfaction and loyalty.
• Assist in the booking process, including reservations, check-ins, and check-outs, using our proprietary booking system.
• Provide information about our accommodations, amenities, and local attractions to enhance the guest experience.
• Collaborate with other departments to ensure seamless service delivery and a positive guest experience.
• Maintain accurate and up-to-date records of all customer interactions and transactions.
• Participate in training programs and quality improvement initiatives to enhance your skills and knowledge.
• Represent our brand ambassadors, embodying our values of excellence, hospitality, and customer-centricity.

🎓 Kualifikasi & Syarat

• Minimum 2 years of experience in customer service or a related field, preferably in the hospitality or tourism industry.
• Excellent communication skills, both verbal and written, in English and Bahasa Indonesia.
• Strong problem-solving skills and the ability to remain calm under pressure.
• Proficiency in using customer relationship management (CRM) software, such as Salesforce or HubSpot.
• Familiarity with booking and reservation systems, such as PMS (Property Management System) or OTA (Online Travel Agency) platforms.
• Ability to work well in a team and independently in a fast-paced environment.
• High school diploma or equivalent. Bachelor's degree in Business Administration, Hospitality Management, or a related field is a plus.
• Certification in customer service or hospitality management is a plus.

🛠️ Keahlian

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